| Person in charge |
|---|
| Irene Patania |
| Description of the activity |
|---|
- Information campaign |
| Number of operators |
|---|
| 6 |
| Open to public |
|---|
| Yes |
| Opening times |
|---|
Monday, wednesday, thursday and friday from 09.00 to 12.00 |
| Social media |
|---|
Some news are posted on Facebook |
dimensioni_qualita |
indicatori |
2018 value |
2019 value |
Programmed 2020 value |
|---|---|---|---|---|
| Accessibility | ||||
| Contact means | E-mail Telephone In person Website Certified Electronic Mail Post Sector-related website |
E-mail Telephone In person Website Certified Electronic Mail Post Sector-related website |
E-mail Telephone In person Website Certified Electronic Mail Post |
|
| Weekly opening hours | 15,5 | 15,5 | 15,5 | |
| Promptness | ||||
| Average time for taking in charge | 4 days | 4 days | 4 days | |
| Average time for delivering | 15 days | 15 days | 15 days | |
| Trasparency | ||||
| Publicity means | E-mail Website Social Newsletter Other |
E-mail Website Social Newsletter Other |
E-mail Website Social Newsletter Other |
|
| Average time for updating | 5 days | 5 days | 5 days | |
| Online interaction means | downloadable PDF Webform Online opening process |
downloadable PDF Webform Online opening process |
downloadable PDF Webform Online opening process |
|
| Effectiveness | ||||
| Number of complaints per year | 0 | 0 | 0 | |
| Complaining means | E-mail Office Post Telephone |
E-mail Office Post Telephone |
E-mail Office Post Telephone |
|
| Contacts for complaining |
|---|
coopint@unige.it |
| Satisfaction surveys |
|---|
| Yes |
| Results of satisfaction surveys |
|---|
Students can fill in a survey from which results that 96% of the customers is satisfied or very satisfied. |
